Return policy
At Sara Ahmed, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to ensure your shopping experience with us is as hassle-free as possible.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, and in its original condition, with all tags and labels attached. Returns must be initiated within 14 days of receiving the item.
Return Process
To initiate a return, please contact us with your order number and reason for the return. We will provide you with instructions on how to return the item. You are responsible for the cost of return shipping, unless the item was damaged or defective upon receipt.
Refund Policy
Refunds will be issued in the original form of payment within 7-10 business days of receiving the returned item. Shipping and handling fees are non-refundable.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired item.
Sale Items
Sale items are final sale and cannot be returned or exchanged, unless the item was damaged or defective upon receipt.
Custom Orders
Custom orders are final sale and cannot be returned or exchanged, unless the item was damaged or defective upon receipt.
Thank you for choosing Sara Ahmed. If you have any questions or concerns about our return policy, please contact us.